Frequently asked questions
What is the return policy?
At this time, all sales are final and we are unable to accept returns or exchanges.
If you experience any issues or have concerns regarding your purchase, please reach out to us at support@papillonneedlepoint.com and we will be happy to assist you.
When will I get my order?
We will work quickly to ship your order as soon as possible, processing time right now are 5-7 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you offer wholesale?
Yes, we are currently working on making our wholesale application available! If you are interested in carrying Papillon Needlepoint designs, please email wholesale@papillonneedlepoint.com for more information.
What threads should I use? How should I stitch my canvas?
If you are stuck on what threads to use and how to stitch your canvas, please email support@papillonneedlepoint.com and we would be happy to give tips & recommendations!