As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Frequently asked questions

What is the return policy?

At this time, all sales are final and we are unable to accept returns or exchanges.

If you experience any issues or have concerns regarding your purchase, please reach out to us at support@papillonneedlepoint.com and we will be happy to assist you.

When will I get my order?

We will work quickly to ship your order as soon as possible, processing time right now are 5-7 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Do you offer wholesale?

Yes, we are currently working on making our wholesale application available! If you are interested in carrying Papillon Needlepoint designs, please email wholesale@papillonneedlepoint.com for more information.

What threads should I use? How should I stitch my canvas?

If you are stuck on what threads to use and how to stitch your canvas, please email support@papillonneedlepoint.com and we would be happy to give tips & recommendations!